Privacy Policy
Badger (trybadger.net) is software that helps home-service contractors send quotes, follow up with customers by text message, track jobs and collect payments. This policy explains what information Badger collects, how we use it, and the choices you have. It covers contractors who use Badger and the customers those contractors work with.
Text messaging: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. Information sharing to subcontractors in support services, such as customer service and the phone carriers that deliver messages, is permitted. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Information we collect
From contractors who use Badger
- Account details: name, business name, email address, mobile number, trade, city, time zone.
- Business settings: services and prices, service area, deposit amount, warranty wording and notes for Badger AI.
- Subscription and billing details. Card numbers are collected and stored by our payment processor, Stripe; Badger never sees or stores full card numbers.
About contractors' customers
- Information a contractor enters about their customer: name, mobile number, job address, and the quote or job details.
- Text messages sent to and received from the customer about that quote or job, and whether the customer has opted out.
- Activity on the customer's private quote page, such as when it was opened or accepted.
- Payment status for deposits and balances. Customers pay the contractor directly through Stripe; Badger never sees or stores full card numbers.
Automatically
- Basic technical information needed to run the service, such as browser type, device type and request logs.
How we use information
- To provide the service: send quotes and follow-up texts on the contractor's behalf, deliver replies, track jobs and process payments.
- To write follow-up texts and suggested replies with Badger AI, using only the quote, the conversation and the business details the contractor provides.
- To send account emails such as sign-in links, and service alerts to contractors.
- To honor opt-outs, prevent abuse, keep the service secure and meet legal obligations.
We do not sell personal information, and we do not use customers' information to market to them.
Text messages
Customers receive texts from Badger only about a quote or job they asked a contractor for, and only after the contractor confirms the customer agreed to receive texts about it. How customers opt in is described on our text message consent page.
- Reply STOP to any message to stop receiving texts. You'll get one confirmation and nothing after that.
- Reply HELP for help, or email support@trybadger.net.
- Message frequency varies. Message and data rates may apply.
- Mobile numbers and consent records are never sold, rented or shared with third parties or affiliates for their marketing.
Service providers we use
We share information only with companies that help us run Badger, under contracts that limit their use of it to providing their service to us:
| Provider | What they do for Badger |
|---|---|
| Twilio | Delivers text messages |
| Stripe | Processes subscription and customer payments |
| Supabase | Stores account and business data |
| Netlify | Hosts the website and app |
| Anthropic | Powers Badger AI drafting; not used to train their models |
| Resend | Sends account emails such as sign-in links |
We may also disclose information if required by law, to protect the rights and safety of users, or as part of a sale or merger of the business, in which case this policy would continue to apply.
How long we keep information
We keep account and customer records while the contractor's account is active, and delete them within 90 days after the account is closed, unless we must keep them longer by law. Opt-out records are kept as long as needed to honor them.
Your choices
- Customers can reply STOP to stop texts at any time, or ask the contractor to update or delete their information.
- Contractors can update their information in Settings and can ask us to delete their account.
- Anyone can request access to or deletion of their information by emailing support@trybadger.net. We respond within 30 days.
Security
Data is encrypted in transit, access is limited to each contractor's own account, and payment details are handled by Stripe. No system is perfectly secure, but we work to protect your information.
Children
Badger is for businesses and is not directed to children under 13. We do not knowingly collect information from children.
Changes
We'll post any changes here and update the date above. If a change is significant, we'll notify contractors by email.
Contact
Keoni Tabon, doing business as Badger
Washington, Utah
support@trybadger.net