Terms of Service
These terms govern your use of Badger (trybadger.net), operated by Keoni Tabon ("Badger," "we," "us"). By creating an account or using Badger, you agree to these terms. If you use Badger for a business, you agree to them on behalf of that business.
1. The service
Badger lets home-service contractors send quotes, follow up with customers by text message, use AI to draft messages and quotes, track jobs, and collect deposits and balances through their own Stripe account.
2. Accounts
You're responsible for the accuracy of your account information, for activity under your account and for anyone you invite to your team. Keep access to your email secure, since sign-in links are sent there.
3. Plans, trials and billing
- Badger is offered on monthly plans (Starter, Pro and Crew) as described on our website.
- New accounts start with a 30-day free trial and a card on file. Unless you cancel before the trial ends, your plan renews automatically each month at the then-current price until you cancel.
- You can change or cancel your plan at any time in Settings. Cancellation takes effect at the end of the current billing period. Fees already paid are not refunded except where required by law.
- Founder pricing, when offered, stays at the same price for as long as the subscription stays active without interruption.
- Each plan includes a monthly number of texts. When you reach it, automatic follow-ups pause until the next month or until you upgrade.
4. Text messaging program
Program: Badger quote and job updates. Contractors use Badger to text their customers about quotes and jobs the customer requested: the quote link, follow-ups on the quote, booking and job progress updates, service reports, payment receipts and replies to the customer's questions.
Frequency: Message frequency varies. A typical quote receives the quote message and up to four follow-ups over 30 days, plus updates while a job is in progress.
Cost: Message and data rates may apply.
Opt out: Reply STOP to any message to stop receiving texts. Reply START to receive them again.
Help: Reply HELP or email support@trybadger.net.
Carriers are not liable for delayed or undelivered messages. Consent to receive texts is not a condition of any purchase. See our Privacy Policy and how customers opt in.
5. Contractor responsibilities for texting
Contractors may text only people who asked them for a quote or service and agreed to receive texts about it. Before Badger sends a quote, the contractor must confirm this consent in the app. Contractors agree to:
- Collect and honor customer consent as required by the Telephone Consumer Protection Act and other applicable laws.
- Not use Badger to send marketing to people who did not request a quote, or to send unlawful, misleading, harassing or offensive content.
- Not text customers who have opted out. Badger blocks texts to numbers that replied STOP.
We may suspend texting for any account that violates these rules or carrier policies.
6. Payments between contractors and their customers
Customer payments are processed by Stripe directly on the contractor's own Stripe account. The contractor is the seller, sets the prices, pays Stripe's fees and handles refunds and disputes. Badger does not hold customer funds and is not a party to the agreement between a contractor and their customer. Use of Stripe is subject to Stripe's own terms.
7. Badger AI
Badger AI drafts follow-up texts, replies and quotes from the information you provide. You're responsible for reviewing the quotes you send and for messages sent from your account, including instant replies you turn on. AI output can be wrong; do not rely on it for pricing or commitments you haven't approved.
8. Your content
You own the information you put into Badger. You give us permission to store and process it only to provide and improve the service, as described in our Privacy Policy.
9. Acceptable use
Don't misuse the service: no unlawful activity, no attempts to access other accounts, no interfering with the service, and no reselling it without our written permission.
10. Suspension and termination
You can stop using Badger at any time. We may suspend or end access for violations of these terms, non-payment or activity that puts other users, customers or carriers at risk.
11. Disclaimers
Badger is provided "as is" and "as available." We don't guarantee that the service will be uninterrupted or error-free, that every text will be delivered, or that using Badger will win any particular job.
12. Limitation of liability
To the fullest extent allowed by law, Badger is not liable for indirect, incidental, special or consequential damages, or lost profits or revenue. Our total liability for any claim is limited to the amount you paid Badger in the 12 months before the claim.
13. Changes
We may update these terms. We'll post the new version here with a new effective date and notify account owners of significant changes by email. Continuing to use Badger after changes take effect means you accept them.
14. Governing law
These terms are governed by the laws of the State of Utah. Disputes will be resolved in the state or federal courts located in Washington County, Utah.
15. Contact
Keoni Tabon, doing business as Badger
Washington, Utah
support@trybadger.net